If the vehicle breaks down, try to stop safely, warn other traffic and move occupants to safety if they can leave without danger. On a motorway, use the operator’s emergency contact system or the emergency services, depending on the urgency.
Responding to the problem
Switch on the hazard lights and reach a stopping area if the vehicle remains controllable. Avoid attempting repairs in a traffic lane. If you are stopped in a lane, in a tunnel or somewhere that prevents a safe exit, immediately ask the emergency services or operator for instructions. Protection must match the location; no sequence of actions suits every situation.
Moving to safety
Put on the high-visibility vest before leaving and, if possible, have occupants exit on the side protected from traffic. Move behind the safety barrier if it can be reached safely, away from the vehicle and carriageway. Never cross traffic lanes to reach an emergency phone or rest area. Do not place the warning triangle if doing so puts you in danger; avoid exposing yourself by following a rule mechanically.
Giving a precise location
Identify the motorway, direction, visible markers and the vehicle’s position. An emergency phone allows the operator to identify its location. For injury or immediate danger, 112 can connect you with emergency help. Motorway recovery uses authorised companies. Once people are safe, contact your assistance provider about the cover available under your contract.
What to prepare before a breakdown
Keep the vest accessible from the passenger compartment and assistance details somewhere the passengers know. Identify the motorway network and direction when travelling. If immobilised, an emergency phone or the channel indicated by the operator helps you contact the appropriate service; 112 is for emergencies and immediate danger.
When leaving the vehicle is dangerous
Do not cross lanes or attempt repairs exposed to traffic. Explain the situation to the operator, especially if you are stopped in a traffic lane or an occupant cannot leave. Follow instructions suited to your position instead of a routine that assumes a safe shoulder.
Your car loses power on a fast road.
Try to reach a safe stopping place if this remains possible without an abrupt manoeuvre. Protect occupants and contact the operator or emergency services according to the danger. Give the direction, road and a location marker.
What to avoid. Do not try to reach a distant exit with a fault that compromises control of the vehicle.
Practical checks
- Warn other traffic and stop safely
- Put on the vest before leaving
- Do not cross traffic lanes
- Give the road, direction and location
Common questions
Must I always place the triangle?
No. Placing it must not put you in danger. On a fast road, prioritise moving to safety and following instructions from the operator or emergency services.
Should I call any recovery company directly?
On a motorway, use the operator’s system and authorised responders. Your assistance provider can then clarify cover and what happens to the rest of the journey.
Official references
This English translation concerns rules and services in France. It does not make them applicable in another country. Local signs, official instructions, vehicle manuals and contracts may specify your situation. Linked references and service pages are in French.
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